If you need to cancel your order please do so with in 24hrs. Once your order is packed and shipped I cannot accept cancelations.
For personalized orders, you may cancel before I start working on your piece, but once the process has begun I will not accept cancelations.
I assure you that I pack all of my precious glass pieces with the utmost care. Please inspect your order upon receipt. If your beautiful glass arrives damaged in shipping, please contact me within 48hrs of receiving your package to work out a solution or make an insurance claim. I also ask that you provide a photo of the damaged piece, preferably with the original packaging.
I will gladly accept return or exchanges if your item is in its original condition and packaging.
Contact me: within 14days of delivery
Dispatch item: within 21 days of receipt
I do not accept returns, refunds or cancellations on custom orders – firstname.lastname@example.org
The following items can’t be returned or exchanged
Due to the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
· Perishable products (like food or flowers)
· Digital downloads
· Jewelry (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.